Interactive Health, Inc.

Summary

Founded in 1992, Interactive Health, Inc. focuses on streamlining wellness programs among employers, brokers, consultants, health plans and third-party administrators (TPAs). Interactive Health offers two main wellness programs that can be scaled to companies of various sizes: Healthy Triumph and Healthy Advantage. The more comprehensive of the two plans, Healthy Triumph, offers fully integrated services ranging from comprehensive biometric screening of each employee/participant, immediate intervention for participants with critical health conditions, telephonic health coaching, member website with personalized tools and resources to track health metrics and progress, connection to clinical care, and data analytics, management, and reporting. Healthy Triumph reports high levels of effective engagement, with a close to 70% participation rate and 77% of participants meeting their “Personal Health Goal.”^[1] The second plan, Healthy Advantage, is designed to promote health awareness within company culture. Services include onsite health screenings, one-on-one health education to review screening results, member website with personalized online resources, and data reporting and management.

Interactive Health additionally offers a variety of “Power-Up” services that can be added to enhance either of the offered wellness programs. One “Power Up” service is “Healthy Activities,” an engagement platform designed to assist in creating a culture of wellness with features including activity and incentive tracking, team challenges, device and app integration and social sharing. Other “power up services” include onsite health coaching for one-on-one individualized coaching, onsite wellness management for onsite support staff, and targeted assessments such as body fat analysis, bone density screening, colorectal screening, derma (skin) scan, mobility assessment, and/or vision screening.

Keys to Success

Simplicity for employers

By signing up for Interactive Health services, employers get an inclusive, integrated employee wellness plan. Interactive Health’s adaptable workplace wellness programs are a straightforward way to manage employee health without having to develop and implement a wellness program from scratch. The program is incorporated into a company’s existing schedule and continually supported by features such as built-in data analytics, reporting, and management, with custom employer reports that render the manager able to measure and track participation and health improvements, as well as aiding employers to administer rewards and incentives.

High levels of engagement

Employees enrolled in the program receive a variety of benefits, including access to a member website, which offers many online tools that are personalized to the client, as well as resources that aid to track the health of the patient and encourage them to make changes if they are necessary. IH Inc. also provides ongoing support for employers and their employees, whether they are merely implementing a program or have encountered issues of any sort. The development of an ongoing communication strategy allows employers to regularly utilize Interactive Health’s wellness expertise.

Ability to Inspire

The data demonstrating the success of Interactive Health in reducing employer’s medical expenses, increasing workplace productivity, and improving employee and participant health are major sources of inspiration that workplace wellness programs can be both scalable and effective. A multi-year, independent review of Interactive Health’s programs showed positive financial results for employers who invested in workplace wellness. In analyzing 56 employer groups, it was determined that employers who used Interactive Health programs had a 20% lower medical spending compared to employers not using Interactive Health. The report also included a cost trend analysis, estimating forecasted versus actual medical costs, which showed that employers using Interactive Health reduced medical spending compared to their forecasted spending by $1,332 per member per year.^[2]

Workplace productivity was measured analyzing workers’ compensation claims (work-related injury expense) and short-term disability claims (expense from illness and injuries sustained outside from work). In analyzing workers’ compensation claims over a 3-5 year time period, the average cost per claimant was $2,554 less for Interactive Health members than non-members. Interactive Health members also returned to work an average of 11 days sooner from workers’ compensation than non-Interactive Health members (27.4 vs. 38.4 days off work respectively). Looking at short term disability claims over 2-3 years, the average cost per claimant was $451 less for Interactive Health members compared to non-Interactive Health members. Interactive Health members also returned to work an average of 16.8 days from short term disability sooner than non-members (56.9 vs. 73.7 days respectively), suggesting that Interactive Health’s programs can decrease participants’ vulnerability and risk of serious injury and disease.^[3]

These cost savings and increased productivity appear to be driven by employees’ health improvements. From 2014-2015 Interactive Health reported that 82% of members with elevated risk factors lowered their blood pressure, 63% lowered triglyceride levels, 68% reduced their LDL cholesterol, 20% stopped using tobacco, and 61% reduced their glucose intake.^[4]